Shipment
Shipping & Handling
Why do some items have a longer delivery time than others?
In order to offer our customers an even greater selection of branded articles, we have decided to offer some goods according to the on-demand principle. On-demand goods are items that are not in stock, but will be ordered from the manufacturer or supplier only upon customer request.
The delivery time always depends on the manufacturer or supplier. You can find the delivery time for each individual article on the respective product detail page or in your order confirmation.
Standard shipping
Germany
up to 5 € - 9,95€
up to 10 € - 4,95 €
up to 20 € - 3,95 €
up to 40 € - 2,95 €
From 40 € value of goods free of charge within Germany.
Shipping EU - 1
(Netherlands, France, Austria, Belgium, Czech Republic, Denmark, Luxembourg, Poland, Slovenia, Sweden)
up to 5 € - 9,95€
up to 50 € - 6,95 €
up to 100 € - 4,95 €
From 100 € value of goods free shipping.
Shipping EU - 2
(United Kingdom, Portugal, Spain, Italy, Slovakia, Lithuania, Latvia, Ireland, Greece, Finland, Estonia)
up to 5 € - 12,95€
up to 50 € - 9,95 €
up to 100 € - 6,95 €
up to 130 € - 3,95 €
From 130 € value of goods free shipping.
(Shipping costs surfboards to Ireland, Scotland on request - regional price differences)
Shipping costs to European islands (e.g. Azores, Baleraria, Canary Islands etc. on request)
Shipping EU - 3
(Bulgaria, Croatia, Hungary, Romania, Bosnia, Serbia, Macedonia, Bosnia, Montenegro)
up to 5 € - 19,95€
up to 50 € - 14,95 €
up to 500 € - 12,95 €
From 500 € value of goods free shipping.
Export
(Switzerland, Norway, Lichtenstein)
up to 150 € - 29,95€
up to 500 € - 19,95 €
From 500 € value of goods free shipping.
(Net (automatic VAT surcharge))
How fast is your order with you and how is it shipped?
Most of our articles are delivered to you within 1-3 working days. However, if you are shown a longer delivery time for an item, this means that we order it for you directly from our suppliers. If you pay by cash in advance, the delivery time is valid from the moment the money is received on our account.
As soon as we have handed over your delivery to the parcel service, the logistics company is responsible for the duration. By means of the tracking number you can track where your package is located.
Delivery times - Parcel delivery times:
in GERMANY approx. 1 - 3 working days
in EU - 1 approx. 3 - 4 working days
in EU - 2 approx. 1 - 7 working days
in EU - 3 approx. 1 - 7 working days
in export (Switzerland, Lichtensten Norway) approx. 1-4 working days
Surfboards will be shipped by a forwarding agency - the shipping time may increase. Especially when shipping to European countries. To remote regions of Europe (e.g. Ireland, Scotland etc.) additional shipping costs may occur, which we will discuss with you in advance before the order is executed and confirmed.
If you have several items in your shopping cart with different delivery times, the order will be combined and the whole order will be postponed to the latest delivery time. The background is an environmentally friendly company policy. Packaging material, and double ways are avoided to keep the footprint as small as possible.
Delivery attempts
Up to 2 delivery attempts are made. If there is no one at your specified delivery address, the package will be stored at the nearest post office/collection point where it will be available for collection for 7 working days. Please make sure that you pick up your shipment there on time. Please check your shipment number. Thank you very much.
Return
In Germany from an order value of € 100,- free of charge!
Surfboards and shipping goods are excluded from this.
More about the return details can be found here!
Cash on delivery
German Post
Cash on delivery costs 2€ + the amount to be paid by the recipient.
A delivery to a packing station is possible, the package can also be deposited at the post office if no one is present at the delivery address. The amount can then also be paid by EC card at the packing station or post office.
Additional information: Deutsche Post/DHL charges an additional € 2,- on delivery of the package.
Express
COSTS
The shipping costs result from the weight of the goods in the order and will be calculated and displayed at the end of the ordering process. In advance you can see the costs in the table below.
In airfreight, however, volume plays an important role in addition to the weight of the goods, so that large-volume items (e.g. large suitcases, surfboards, etc.) are valued at a higher weight. Therefore the express shipping price for large-volume items cannot be calculated exactly in advance. Please contact our Customer Service if you have any questions about this, we will be happy to advise you.
Delivery attempts
2 delivery attempts are made. If no one is at the delivery address, the shipping company will leave a note to contact you. A new delivery or an alternative delivery address can be specified.
Package tracking
You can track the route of your package at any time with the tracking number. Your parcel number and the corresponding link will be sent to you by e-mail on the evening of the shipment. You can also find it in your user account under My orders
Return
From an order value of € 100,- free of charge within Germany!
The costs for not picking up the goods from the shipping company and the associated return shipment are to be borne by the customer. If the package cannot be delivered directly, please pick it up at the specified pick up point within the specified pick up time (usually 7 working days).
Surfboards and forwarding goods are excluded from this and the return shipment has to be paid by the customer.
Please contact us to find the best solution for you.
More about the return details can be found here!
Time needed by the parcel service for delivery.
For more information on delivery times, please see the shipping information on the product detail pages: e.g. "Ready to ship: 7-8 business days" means that the item can be prepared for shipping in 7-8 business days. After that the package will be shipped.
**Prices increase and depend on weight and volume:
Large volume items (e.g., surfboards, etc.) will be rated with a higher weight. Therefore an exact information of the articles is also not possible by DHL exactly.
You have questions? Our Customer Service will be happy to advise you.
